For questions regarding our products, orders or services, please use the contact form below. We strive to respond to every enquiry as quickly as possible. If you wish to return a product or exercise your right of withdrawal, please use the return and withdrawal form below.
If you have not received a response from us within a few business days, please also check your spam or junk mail folder, as our reply may occasionally end up there.
Warm regards,
Team EDIX Saddles
Opening hours
Monday: 09:30 – 16:30
Tuesday: 09:30 – 16:30
Wednesday: 09:30 – 16:30
Thursday: 09:30 – 16:30
Friday: 09:30 – 16:30
Saturday: Closed
Sunday: Closed
Contact form
Register a return / withdraw from purchase
Enter your order number and email address to retrieve your order. You can then indicate per product whether you wish to return it, exchange it or exercise your right of withdrawal. Providing a reason is optional, but helps us improve our products and services. Returns are only accepted for orders delivered within Europe. Orders shipped outside Europe are not eligible for return through this return portal. Return shipping is at your own expense and risk. Please keep your proof of shipment and monitor the tracking information until your return has been received and processed.
When taking photo's of your horse:
Please make sure your horse is on level ground and standing square with good lighting, head in a natural riding position
- Take a whole body photo (both sides)
- Then a closer photo of their shoulder/wither area (both sides)
- Then a photo from behind (shooting from the rump area towards the withers) while slightly birds eye (you may need to stand on a stool!) to show the back/shoulder/wither area - this is important - feel free to send us a few photos!
- Remember we need a clear photo showing the wither/shoulder area from above to determine the best pommel option
Contact information: Edix Equine Articles
Headquarters: The Netherlands
Phone :0165-743060
Email :info@edixsaddles.com
