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Home » Information purchase and warranty

Information purchase and warranty

Purchase process
EDIX® advises you to purchase an EDIX® saddle through a well-considered purchasing process. A process in which you provide yourself with sufficient information and/or recieve advice. Buying an EDIX® saddle directly at a webshop or a dealer webshop without informing yourself in advance or consulting with the specialized saddle seller is not the most optimal way. This is because there is a nice saddle combination for every rider and every horse, but we and our horses are not all the same size. EDIX® strongly advises, expecially if this is your first EDIX® saddle combination, that you inform yourself well in advance and preferably go through the process of advice, fitting, testing, purchase and then the after-service process. EDIX® and the official EDIX® dealers are happy to provide information and advice without obligation about the optimal purchasing process. 
Find your EDIX® dealer here: EDIX® dealers 

Warranty information

EDIX Saddles Warranty Terms and Conditions:

  • The EDIX Saddles Warranty becomes effective from the date of purchase.
  • You must provide proof of purchase:
    1. The original purchase receipt.
    2. The Warranty Card filled and signed.
  • A repair or replacement under the EDIX Saddles Warranty will not extend your EDIX Saddles Warranty period.
  • The EDIX Saddles Warranty is processed at EDIX Saddles itself.
  • The EDIX Saddles Warranty covers all expenses in remedying any covered defects with de exception of transport costs which will be at the expense of the purchaser.

What is covered under the EDIX Saddles Warranty:

  • EDIX Equine Articles guarantees the repair or replacement of your EDIX saddle (or part thereof) at no cost, if found to have faulty materials or workmanship within two years of the date of purchase.
  • EDIX Equine Articles guarantees the repair or replacement of your EDIX saddle (or part thereof) at no cost, if found to have a breakage in the tree for a period of 5 years from the date of purchase.

What is not covered under the EDIX Saddles Warranty:

  • Normal wear and tear and discolorations. (Discolorations of brown leather is more likely and common to happen, due to the painting process and are supposed to be seen as characteristics.)
  • Accidental damage, faults caused by negligent use, lack of care or neglect.
  • Use of the saddle for anything other than equestrian pursuits.
  • Use of parts or accessories other than those produced or recommended for use with and in an EDIX saddle.
  • The fit of the saddle itself.
  • Wear and tear marks caused by the use of silicone on the seat of riding pants, zippers and steel buttons of pants, voids warranty.

What you need to do:
Report defects as soon as possible to avoid further damage to the saddle or potential personal injury or death.

If you believe you have a claim under the EDIX Saddles Warranty you will need to:
Contact the retailer from whom you purchased your saddle, only after you are not replied back, you may contact the HQ of EDIX Equine Articles in the Netherlands by email (info@edixsaddles.com), to determine whether your claim falls under the EDIX Saddles Warranty.

It is the responsibility of the owner to maintain the saddle and in good repair, conduct regular safety checks and replace any parts that can wear out during normal use during the life of the saddle (parts, straps, stitching, etc.).

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edixsaddles

🐴 Bitless 🐴 Treeless 🐴 Soft-/Flextree
Saddles, bridles, saddlepads and more 🐎
A way to more mutual feeling between you and your horse ❤️

👑 Sparkle in the saddle!⁠ ⁠ Every little ri 👑 Sparkle in the saddle!⁠
⁠
Every little rider deserves to feel like royalty! ✨⁠
The EDIX Princess is a beautifully designed children’s soft tree saddle, combining comfort, safety, and just the right amount of sparkle. 💎⁠
⁠
With its elegant cantle decorated with shiny stones, this saddle doesn’t just look magical! It supports young riders with a balanced, lightweight fit that lets their pony move freely and naturally. 🐴💖⁠
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✅ Designed especially for young riders⁠
✅ Soft tree comfort for horse and rider⁠
✅ Beautiful cantle with sparkling details⁠
✅ Lightweight, safe, and easy to handle⁠
⁠
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Discover the EDIX Tequiro treeless saddle ✨⁠
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Ride closer, lighter, and more balanced with the EDIX Tequiro: a beautifully crafted treeless saddle designed for both horse and rider comfort 🐎⁠
⁠
With its flexible structure, the Tequiro allows your horse to move freely and naturally while providing you with exceptional stability and support.⁠
Perfect for long trail rides, training sessions, or simply enjoying that deep, effortless bond with your horse. 🤎⁠
⁠
✅ Anatomical, pressure-distributing design⁠
✅ Lightweight and adaptable fit⁠
✅ Natural feel and freedom of movement⁠
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Where comfort meets elegance! ✨⁠ ⁠ Crafted f Where comfort meets elegance! ✨⁠
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Crafted from beautiful soft, premium leather, the EDIX Kaily features our special crown piece designed for maximum comfort and perfect fit. And of course, it wouldn’t be EDIX without our signature Rose print: adding that touch of timeless style your horse deserves 🌹🐴⁠
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Because your horse deserves to look and feel amazing, every single day ❤️⁠
⁠
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👑 Comfort starts at the top: the EDIX crownpiec 👑 Comfort starts at the top: the EDIX crownpiece! 🐴⁠
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At EDIX, every detail is designed with your horse’s comfort in mind! Starting with our specially developed crownpiece, featured on all our bridles and halters.⁠
⁠
✨ Anatomically shaped to follow the natural curve around your horse’s ears⁠
✨ Adjustability to accommodate horses with varying poll widths, ensuring a comfortable and secure fit⁠
✨ No pressure on sensitive areas, allowing full freedom of movement and relaxation⁠
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The result? A happier, more responsive horse and a better connection between horse and rider.⁠
⁠
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🐑 Why riders love Merino wool under their saddl 🐑 Why riders love Merino wool under their saddlepad 🐎⁠
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When it comes to your horse’s comfort, Merino wool is a true game-changer!⁠
⁠
✨ Naturally temperature-regulating: it keeps your horse cool in summer and warm in winter⁠
✨ Superior pressure distribution: the soft, springy fibers absorb shock and reduce friction for a smoother, more comfortable ride⁠
✨ Moisture-wicking & breathable: helping to prevent heat build-up and irritation, even during long rides⁠
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It’s more than luxury: it’s natural performance with purpose⁠
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🐑 Comfort meets style: the EDIX DR Contour 8-po 🐑 Comfort meets style: the EDIX DR Contour 8-pocket Merino Pad! ⁠
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Give your horse the ultimate in comfort with the EDIX Merino Contour pad. Crafted from luxurious 100% natural Merino wool for perfect pressure distribution and breathability.⁠
This pad keeps your horse cool, supported and happy on every ride.⁠
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And yes… it feels as good as it looks! ✨⁠
Available in white, burgundy, brown, and black: because your horse deserves both comfort and class.⁠
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🐑 Natural Merino wool⁠
🐑 Contour fit⁠
🐑 Elegant color options⁠
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