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    • General information EDIX treeless, soft tree and flexible tree saddles
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Home » Information purchase and warranty

Information purchase and warranty

Purchase process
EDIX® advises you to purchase an EDIX® saddle through a well-considered purchasing process. A process in which you provide yourself with sufficient information and/or recieve advice. Buying an EDIX® saddle directly at a webshop or a dealer webshop without informing yourself in advance or consulting with the specialized saddle seller is not the most optimal way. This is because there is a nice saddle combination for every rider and every horse, but we and our horses are not all the same size. EDIX® strongly advises, expecially if this is your first EDIX® saddle combination, that you inform yourself well in advance and preferably go through the process of advice, fitting, testing, purchase and then the after-service process. EDIX® and the official EDIX® dealers are happy to provide information and advice without obligation about the optimal purchasing process. 
Find your EDIX® dealer here: EDIX® dealers 

Warranty information

EDIX Saddles Warranty Terms and Conditions:

  • The EDIX Saddles Warranty becomes effective from the date of purchase.
  • You must provide proof of purchase:
    1. The original purchase receipt.
    2. The Warranty Card filled and signed.
  • A repair or replacement under the EDIX Saddles Warranty will not extend your EDIX Saddles Warranty period.
  • The EDIX Saddles Warranty is processed at EDIX Saddles itself.
  • The EDIX Saddles Warranty covers all expenses in remedying any covered defects with de exception of transport costs which will be at the expense of the purchaser.

What is covered under the EDIX Saddles Warranty:

  • EDIX Equine Articles guarantees the repair or replacement of your EDIX saddle (or part thereof) at no cost, if found to have faulty materials or workmanship within two years of the date of purchase.
  • EDIX Equine Articles guarantees the repair or replacement of your EDIX saddle (or part thereof) at no cost, if found to have a breakage in the tree for a period of 5 years from the date of purchase.

What is not covered under the EDIX Saddles Warranty:

  • Normal wear and tear and discolorations. (Discolorations of brown leather is more likely and common to happen, due to the painting process and are supposed to be seen as characteristics.)
  • Accidental damage, faults caused by negligent use, lack of care or neglect.
  • Use of the saddle for anything other than equestrian pursuits.
  • Use of parts or accessories other than those produced or recommended for use with and in an EDIX saddle.
  • The fit of the saddle itself.
  • Wear and tear marks caused by the use of silicone on the seat of riding pants, zippers and steel buttons of pants, voids warranty.

What you need to do:
Report defects as soon as possible to avoid further damage to the saddle or potential personal injury or death.

If you believe you have a claim under the EDIX Saddles Warranty you will need to:
Contact the retailer from whom you purchased your saddle, only after you are not replied back, you may contact the HQ of EDIX Equine Articles in the Netherlands by email (info@edixsaddles.com), to determine whether your claim falls under the EDIX Saddles Warranty.

It is the responsibility of the owner to maintain the saddle and in good repair, conduct regular safety checks and replace any parts that can wear out during normal use during the life of the saddle (parts, straps, stitching, etc.).

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edixsaddles

A way to more mutual feeling between you and your horse ❤
@edixsaddles
#boomlooszadel#treelesssaddle #bitlooshoofdstel#bitlessbridle

Our new EDIX Halo hackamore explained ✨️ 🎥 Our new EDIX Halo hackamore explained ✨️

🎥: @studiovilaro

#edixsaddles #edix #hackamore #hackamores #edixhackamore #edixhalo #edixhalo #halohackamore #newhackamore #newhackamores #edixdressage #dressagebitless #bitless #bitlessriding #bitloos #bitloosrijden #bitloosdressuur #dressuurbitloos #bitlesscompetitions #equestrianstyle #edixequinearticles #bridles #bitlessbridles #hoofdstel #bitlooshoofdstel #bitlozehoofdstellen #mantillas #sillademontarsinárboles #منصاتالسرج #سرج بلا أشجار
Happy in pink 🩷 Do you love pink as much as ou Happy in pink 🩷

Do you love pink as much as our ambassador @donderhvj does? 🤪🩷 Let us know in the comments!

#edixsignor #edixsignorbarebackpad #barebackpad #edixbarebackpad #edixequinearticles #edixsaddles  #freedom #freedomriding #ridingfree #mantillas #sillademontarsinárboles #منصاتالسرج #سرج بلا أشجار
🌿 Say hello to naturally clean coats: meet PIPP 🌿 Say hello to naturally clean coats: meet PIPPA® shampoo bars! 🐴🐶⁠
⁠
Looking for a gentle, effective, and ecofriendly way to care for your horse or dog? PIPPA shampoo bars are packed with nourishing oils and plantbased ingredients to keep coats healthy, soft, and clean. PIPPA does not use any plastic bottles, silicones, or harsh chemicals.⁠
⁠
With 9 unique blends, there's a bar for every skin or coat type:⁠
✨ Calm irritation (Tea Tree & Eucalyptus)⁠
✨ Soothe & soften (Aloe Vera & Avocado)⁠
✨ Brighten white coats (Poppy Seed & Lime)⁠
✨ Detangle and condition (Coconut & Marigold)⁠
...and many more!⁠
⁠
Easy to use, long-lasting, and better for the planet 🌍⁠
⁠
🧼 Each bar = 10–15 full horse washes⁠
💚 100% natural & handmade⁠
♻ Zero waste, zero nonsense⁠
⁠
Ready to make bath time better?⁠
👉 Now available in the EDIX webshop!⁠
⁠
#PIPPABar #NaturalHorseCare #EcoFriendlyGrooming #edixsaddles #ShampooBars #SustainableCare #horsecare #horse #equestrian #horses #equestrianlife #equine #horsehealth #horsesofinstagram #horselove #horselife #horsegrooming #pippaequestriansoap #pippasoap
Our horse friendly hackamores: the EDIX Hack-Q and Our horse friendly hackamores: the EDIX Hack-Q and the EDIX Halo ❤️⁠
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The Hack-Q® shanks are designed to provide minimal and limited leverage. The purpose of this light leverage effect is communication, not correction. When the maximum leverage point is reached, the pressure is immediately transferred to the noseband. You can influence the leverage action by giving your rein aids upward. Horses tend to lean into constant pressure, so light, short aids with immediate release are more effective for building mutual respect 🥰⁠
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The EDIX Halo® is a lightweight stainless steel shank with a clean, minimalist design. It features multiple rein attachment points that allow the rider to fine-tune the amount and location of pressure. The fixed D-ring functions as a stable sidepull, while additional holes in the shank enable mild leverage if desired. The D-ring is equipped with a magnetic closure to keep it neatly in place when not in use.⁠
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Riders can further refine the cue response by changing rein position or slightly rotating the shanks. The Halo grows with the rider: from sidepull to hackamore and back, always supporting soft, precise communication ✨️⁠
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📸: @j.hartsinck⁠
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#edixsaddles #edix #hackamore #hackamores #edixhackamore #edixhalo #edixhalopro #halohackamore #newhackamore #newhackamores #edixdressage #dressagebitless #bitless #bitlessriding #bitloos #bitloosrijden #bitloosdressuur #dressuurbitloos #bitlesscompetitions #equestrianstyle #edixequinearticles #bridles #bitlessbridles #hoofdstel #bitlooshoofdstel #bitlozehoofdstellen #mantillas #sillademontarsinárboles #منصاتالسرج #سرج بلا أشجار
The EDIX Emir in soft tree 💛 and flex tree ❤️⁠
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Can you spot some differences in this photo?
⁠
🐴: @donderhvj⁠
⁠
#edixsaddles #edixsaddlepad #saddlepad #softtree #softtreesaddle #flextree #flextreesaddle #saddles #saddlery #treeless #treelesssaddle #treelesssaddles #boomlooszadel #dressuurzadel #equestrianstyle #edixequinearticles #sättel #sattelzubehör
EDIX Union 🩵⁠ ⁠ For riders choosing to use EDIX Union 🩵⁠
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For riders choosing to use stirrups, the stirrup attachment is positioned to distribute pressure evenly, ensuring that the rider’s weight is spread across multiple layers of the pad’s construction 👌🏼

The PP Y-girthing system enhances stability by distributing girth pressure over a wider surface area. 

Experience ultimate comfort, security, and freedom of movement with the EDIX Union Riding Pad ❤️
⁠
#edixleatherunion #leatherunion #barebackpad #edixbarebackpad #boomlooszadel #edixunion #unionbarebackpad #edixequinearticles #edixsaddles #barebackzadel #barebacksaddle #leatherbarebackpad #freedom #freedomriding #ridingfree #mantillas #sillademontarsinárboles #
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