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Home » Information purchase and warranty

Information purchase and warranty

Purchase process
EDIX® advises you to purchase an EDIX® saddle through a well-considered purchasing process. A process in which you provide yourself with sufficient information and/or recieve advice. Buying an EDIX® saddle directly at a webshop or a dealer webshop without informing yourself in advance or consulting with the specialized saddle seller is not the most optimal way. This is because there is a nice saddle combination for every rider and every horse, but we and our horses are not all the same size. EDIX® strongly advises, expecially if this is your first EDIX® saddle combination, that you inform yourself well in advance and preferably go through the process of advice, fitting, testing, purchase and then the after-service process. EDIX® and the official EDIX® dealers are happy to provide information and advice without obligation about the optimal purchasing process. 
Find your EDIX® dealer here: EDIX® dealers 

Warranty information

EDIX Saddles Warranty Terms and Conditions:

  • The EDIX Saddles Warranty becomes effective from the date of purchase.
  • You must provide proof of purchase:
    1. The original purchase receipt.
    2. The Warranty Card filled and signed.
  • A repair or replacement under the EDIX Saddles Warranty will not extend your EDIX Saddles Warranty period.
  • The EDIX Saddles Warranty is processed at EDIX Saddles itself.
  • The EDIX Saddles Warranty covers all expenses in remedying any covered defects with de exception of transport costs which will be at the expense of the purchaser.

What is covered under the EDIX Saddles Warranty:

  • EDIX Equine Articles guarantees the repair or replacement of your EDIX saddle (or part thereof) at no cost, if found to have faulty materials or workmanship within two years of the date of purchase.
  • EDIX Equine Articles guarantees the repair or replacement of your EDIX saddle (or part thereof) at no cost, if found to have a breakage in the tree for a period of 5 years from the date of purchase.

What is not covered under the EDIX Saddles Warranty:

  • Normal wear and tear and discolorations. (Discolorations of brown leather is more likely and common to happen, due to the painting process and are supposed to be seen as characteristics.)
  • Accidental damage, faults caused by negligent use, lack of care or neglect.
  • Use of the saddle for anything other than equestrian pursuits.
  • Use of parts or accessories other than those produced or recommended for use with and in an EDIX saddle.
  • The fit of the saddle itself.
  • Wear and tear marks caused by the use of silicone on the seat of riding pants, zippers and steel buttons of pants, voids warranty.

What you need to do:
Report defects as soon as possible to avoid further damage to the saddle or potential personal injury or death.

If you believe you have a claim under the EDIX Saddles Warranty you will need to:
Contact the retailer from whom you purchased your saddle, only after you are not replied back, you may contact the HQ of EDIX Equine Articles in the Netherlands by email (info@edixsaddles.com), to determine whether your claim falls under the EDIX Saddles Warranty.

It is the responsibility of the owner to maintain the saddle and in good repair, conduct regular safety checks and replace any parts that can wear out during normal use during the life of the saddle (parts, straps, stitching, etc.).

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edixsaddles

A way to more mutual feeling between you and your horse ❤
@edixsaddles
#boomlooszadel#treelesssaddle #bitlooshoofdstel#bitlessbridle

EDIX Saddles celebrates World Bitless Horse Day! 🐴⁠
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The World Bitless Association hosts a competition to celebrate all bit-free horses and their humans around the world 🌍️⁠
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EDIX saddles is a genuine Dutch company that develops and produces tack for horses with passion, love and high-quality materials and where the welfare of the horse always comes first. This is why we are proud to be sponsor of this amazing competition ❤️⁠
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We are giving away 2x EDIX ED4 Bridle Rose or Brightstar with the Hack-Q or Halo (Pro) hackamore! Or win one of the many other great prizes 🥰⁠
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For more information you can check @worldbitlessassociation or the Facebookgroup "World Bitless Horse Day - September 6th 2025."⁠
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The EDIX Cavesson Pro is now also available in bro The EDIX Cavesson Pro is now also available in brown 🤎⁠
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The Cavesson Pro features a broad, softly padded noseband without a chain core, making it ideal for horses that are more sensitive to pressure. The anatomical wave browband was chosen specifically to reduce pressure on the horse’s forehead and to help keep the bridle securely in place. ⁠
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Like all EDIX bridles, this model includes the signature two-piece anatomically shaped crownpiece with soft padding to protect the sensitive nerve pathways behind the ears. Multiple adjustment points and a throat latch allow for a precise and secure fit ❤️⁠
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A beautiful completely treeless saddle: The EDIX E A beautiful completely treeless saddle: The EDIX Equis ❤️⁠
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The EDIX Equis is made of super strong quality Buffalo leather, with a suede seat. The Equis treeless saddle offers a solid deep seat and optimal freedom of movement for your horse, making the saddle great for enjoying long relaxed rides, as well as for light disciplines of Western riding 🤠⁠
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The EDIX Equis has the well-known “round skirt” cut and is therefore also ideal for horses with a relatively short back 🐎⁠
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🪢EDIX Roper Breastcollar⁠ ⁠ A flexible and 🪢EDIX Roper Breastcollar⁠
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A flexible and soft, 3-point breastcollar designed with comfort and functionality in mind ❤️⁠
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Cashmilon wool has emerged as true luxury when considering fabrics that offer comfort, durability, and elegance all at the same time. It is a new material that combine the soft, warm feel of natural woolfibers with the strength of synthetic threads. Cashmilon wool is highly regarded for trapping heat, providing insulation, and keeping cold breezes at bay during winters while being lightweight and breathable 😁⁠
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The Roper breastcollar is available in the colors black and brown and the following sizes:⁠
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S = pony–cob⁠
M = cob–full⁠
L = full–extra full⁠
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The gorgeous EDIX ED4 Bridle of the Rose collectio The gorgeous EDIX ED4 Bridle of the Rose collection 🌹⁠
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The EDIX ED4 of the “Rose Collection” is a high-quality bitless bridle, designed as a base for the hackamore system of your choice. Crafted from durable Argentinian cow leather and finished with a hand-decorated tooled noseband and crownpiece, this bridle combines both style and function for riders who prefer a hackamore setup. ⁠
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Thanks to the unique design of the noseband and crownpiece, the bridle pairs beautifully with other items from the “Rose Collection” ❤️⁠
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The EDIX ED4 of the “Rose Collection” is available in black, cognac, natural and brown, in sizes pony-cob and cob-full. The bridle comes as a complete set including refined leather reins, choose the split reins for matching Rose tooling 🌹⁠
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📸: @j.hartsinck⁠
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Bestel je @equidaynl Someren kaartjes met 15% kort Bestel je @equidaynl Someren kaartjes met 15% korting!⁠
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Wil jij graag naar Equiday Zuid op 21 september 2025 in Someren maar heb je nog geen kaartjes? Bestel ze dan nu met de code ED817 en krijg 15% korting op de aankoop van je entreekaarten! ⁠
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Uiteraard zal er ook weer een beurskorting zijn op onze producten voor de mensen die aanwezig zijn op Equiday! Het zal ook mogelijk zijn om producten vooraf te bestellen en deze op Equiday op te halen. Hier volgt nog informatie over dus hou onze socials in de gaten ✨️⁠
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📍 Someren⁠
📅 21 september 2025⁠
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