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Home » Information purchase and warranty

Information purchase and warranty

Purchase process
EDIX® advises you to purchase an EDIX® saddle through a well-considered purchasing process. A process in which you provide yourself with sufficient information and/or recieve advice. Buying an EDIX® saddle directly at a webshop or a dealer webshop without informing yourself in advance or consulting with the specialized saddle seller is not the most optimal way. This is because there is a nice saddle combination for every rider and every horse, but we and our horses are not all the same size. EDIX® strongly advises, expecially if this is your first EDIX® saddle combination, that you inform yourself well in advance and preferably go through the process of advice, fitting, testing, purchase and then the after-service process. EDIX® and the official EDIX® dealers are happy to provide information and advice without obligation about the optimal purchasing process. 
Find your EDIX® dealer here: EDIX® dealers 

Warranty information

EDIX Saddles Warranty Terms and Conditions:

  • The EDIX Saddles Warranty becomes effective from the date of purchase.
  • You must provide proof of purchase:
    1. The original purchase receipt.
    2. The Warranty Card filled and signed.
  • A repair or replacement under the EDIX Saddles Warranty will not extend your EDIX Saddles Warranty period.
  • The EDIX Saddles Warranty is processed at EDIX Saddles itself.
  • The EDIX Saddles Warranty covers all expenses in remedying any covered defects with de exception of transport costs which will be at the expense of the purchaser.

What is covered under the EDIX Saddles Warranty:

  • EDIX Equine Articles guarantees the repair or replacement of your EDIX saddle (or part thereof) at no cost, if found to have faulty materials or workmanship within two years of the date of purchase.
  • EDIX Equine Articles guarantees the repair or replacement of your EDIX saddle (or part thereof) at no cost, if found to have a breakage in the tree for a period of 5 years from the date of purchase.

What is not covered under the EDIX Saddles Warranty:

  • Normal wear and tear and discolorations. (Discolorations of brown leather is more likely and common to happen, due to the painting process and are supposed to be seen as characteristics.)
  • Accidental damage, faults caused by negligent use, lack of care or neglect.
  • Use of the saddle for anything other than equestrian pursuits.
  • Use of parts or accessories other than those produced or recommended for use with and in an EDIX saddle.
  • The fit of the saddle itself.
  • Wear and tear marks caused by the use of silicone on the seat of riding pants, zippers and steel buttons of pants, voids warranty.

What you need to do:
Report defects as soon as possible to avoid further damage to the saddle or potential personal injury or death.

If you believe you have a claim under the EDIX Saddles Warranty you will need to:
Contact the retailer from whom you purchased your saddle, only after you are not replied back, you may contact the HQ of EDIX Equine Articles in the Netherlands by email (info@edixsaddles.com), to determine whether your claim falls under the EDIX Saddles Warranty.

It is the responsibility of the owner to maintain the saddle and in good repair, conduct regular safety checks and replace any parts that can wear out during normal use during the life of the saddle (parts, straps, stitching, etc.).

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edixsaddles

A way to more mutual feeling between you and your horse ❤
@edixsaddles
#boomlooszadel#treelesssaddle #bitlooshoofdstel#bitlessbridle

Our lovely EDIX Resi ropehalter ❤️⁠ ⁠ The Our lovely EDIX Resi ropehalter ❤️⁠
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The leather crown and nosepiece are softly padded and shaped in the same anatomical design as other EDIX bridles, providing optimal comfort and pressure distribution. The cotton rope is lightweight and flexible, ensuring a smooth fit and clear communication ✨️⁠
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Thanks to the soft leather detailing, the EDIX Resi offers a more horse-friendly alternative to traditional knotted halters, without compromising on refinement.⁠
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Main Features⁠
• Anatomically shaped, padded leather crownpiece⁠
• Tooled leather noseband for a coordinated look⁠
• Soft cotton rope halter construction⁠
• Lightweight, clear in communication⁠
• Matching the EDIX bridle aesthetic⁠
⁠
#edixsaddles #edixhalter #resihalter #ropehalter #halter #qualityhalter #rope #qualityropehalter #paddedropehalter #stunninghalter #touwhalster #grondwerk #vrijheidsdressuur #horsemanship #touwproducten #horse #naturalhorsemanship #paard #horses #ropeproducts #knotenhalfter #equestrianstyle #edixequinearticles #mantillas #sillademontarsinárboles #منصاتالسرج #سرج بلا أشجار
The EDIX Halo Pro, also suited for the bigger hors The EDIX Halo Pro, also suited for the bigger horses ❤️⁠
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Based on the Halo design, the EDIX Halo Pro® offers even more possibilities thanks to its extra rein slot. This allows riders to switch between sidepull and leverage reins or use both at the same time ✨️⁠
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The upper D-ring functions as a stable sidepull, while the lower slot provides mild leverage when more control is needed for example during collection, transitions, or lateral movements. A magnetic closure holds the D-ring in place when not in use.⁠
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This dynamic setup supports a natural head–neck position and encourages relaxation of the jaw and poll thanks to the anatomical shaping. The Halo Pro is especially suited for dressage riders, show jumpers, or anyone training in refinement without compromising softness and comfort 😊⁠
⁠
#edixsaddles #edix #hackamore #hackamores #edixhackamore #edixhalo #edixhalopro #halohackamore #newhackamore #newhackamores #edixdressage #dressagebitless #bitless #bitlessriding #bitloos #bitloosrijden #bitloosdressuur #dressuurbitloos #bitlesscompetitions #equestrianstyle #edixequinearticles #bridles #bitlessbridles #hoofdstel #bitlooshoofdstel #bitlozehoofdstellen #mantillas #sillademontarsinárboles #منصاتالسرج #سرج بلا أشجار
The yellow EDIX Metallic saddlepads never dissapoi The yellow EDIX Metallic saddlepads never dissapoint 💛🌞⁠
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Available in dressage and GP!⁠
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#edix #edixsaddles #edixequinearticles #treeless #treelesssaddle #treelesssaddles #boomlooszadel #dressuurzadel #equestrianstyle #bridle #bridles #bitlessbridles #hoofdstel #bitlooshoofdstel #bitlozehoofdstellen #mantillas #sillademontarsinárboles #منصاتالسرج #سرج بلا أشجار
They have arrived... The EDIX Halo and Halo Pro ha They have arrived... The EDIX Halo and Halo Pro hackamores! ✨️⁠
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The EDIX® Halo and Halo Pro are unique, innovative shank designs developed by EDIX Saddles to enable soft, clear, and horse-friendly communication without a bit. Each model offers its own type of action, giving riders the ability to fine-tune the intensity of their aids and the desired level of control to suit their horse and riding style ❤️⁠
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The EDIX Halo® is a lightweight stainless steel shank with a clean, minimalist design. It features multiple rein attachment points that allow the rider to fine-tune the amount and location of pressure. The fixed D-ring functions as a stable sidepull, while additional holes in the shank enable mild leverage if desired. The D-ring is equipped with a magnetic closure to keep it neatly in place when not in use 🐎⁠
⁠
Based on the Halo design, the EDIX Halo Pro® offers even more possibilities thanks to its extra rein slot. This allows riders to switch between sidepull and leverage reins or use both at the same time.⁠
⁠
The upper D-ring functions as a stable sidepull, while the lower slot provides mild leverage when more control is needed for example during collection, transitions, or lateral movements. A magnetic closure holds the D-ring in place when not in use 😊⁠
⁠
You can find these hackamores in our webshop! ✨️⁠
⁠
#edixsaddles #edix #hackamore #hackamores #edixhackamore #edixhalo #edixhalopro #halohackamore #newhackamore #newhackamores #edixdressage #dressagebitless #bitless #bitlessriding #bitloos #bitloosrijden  #bitloosdressuur #dressuurbitloos #bitlesscompetitions #equestrianstyle #edixequinearticles #bridles #bitlessbridles #hoofdstel #bitlooshoofdstel #bitlozehoofdstellen #mantillas #sillademontarsinárboles #منصاتالسرج #سرج بلا أشجار
The ultimate child saddle: The EDIX Pepito treeles The ultimate child saddle: The EDIX Pepito treeless GP saddle 🥰⁠
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The EDIX Pepito is a fully treeless all-purpose saddle with a soft and secure finish, specially designed for the youngest riders and their ponies.⁠
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The EDIX Pepito saddle gives young children the opportunity to explore horse riding in a comfortable and stable way. Whether it's a gentle walk on the lead or their very first steps in the arena, the Pepito supports both child and pony with every move. Its lightweight construction and soft yet supportive pommel help keep the rider securely in place, even during sudden movements from the pony 🐴⁠
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#edixsaddles #edixpepito #edixchild #kidssaddle #kidssaddles #childsaddle #child #kinderzadel #boomloos #treeless #treelesssaddle #treelesssaddles #boomlooszadel #dressuurzadel #equestrianstyle #edixequinearticles
A hundred hearts would be too few to carry all my A hundred hearts would be too few to carry all my love for you 🥰⁠
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🐴: @zilverenkoningin⁠
📸: @cheyenne_vlottes⁠
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#edix #edixsaddles #edixequinearticles #treeless #treelesssadle #treelesssadles #boomlooszadel #dressuurzadel #equestrianstyle #bridle #bridles #bitlessbridles #hoofdstel #bitlooshoofdstel #bitlozehoofdstellen #mantillas #sillademontarsinárboles #منصاتالسرج #سرج بلا أشجار
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