Purchase process
EDIX® advises you to purchase an EDIX® saddle through a well-considered purchasing process. A process in which you provide yourself with sufficient information and/or recieve advice. Buying an EDIX® saddle directly at a webshop or a dealer webshop without informing yourself in advance or consulting with the specialized saddle seller is not the most optimal way. This is because there is a nice saddle combination for every rider and every horse, but we and our horses are not all the same size. EDIX® strongly advises, expecially if this is your first EDIX® saddle combination, that you inform yourself well in advance and preferably go through the process of advice, fitting, testing, purchase and then the after-service process. EDIX® and the official EDIX® dealers are happy to provide information and advice without obligation about the optimal purchasing process.
Find your EDIX® dealer here: EDIX® dealers
Warranty information
EDIX Saddles Warranty Terms and Conditions:
- The EDIX Saddles Warranty becomes effective from the date of purchase.
- You must provide proof of purchase:
1. The original purchase receipt.
2. The Warranty Card filled and signed. - A repair or replacement under the EDIX Saddles Warranty will not extend your EDIX Saddles Warranty period.
- The EDIX Saddles Warranty is processed at EDIX Saddles itself.
- The EDIX Saddles Warranty covers all expenses in remedying any covered defects with de exception of transport costs which will be at the expense of the purchaser.
What is covered under the EDIX Saddles Warranty:
- EDIX Equine Articles guarantees the repair or replacement of your EDIX saddle (or part thereof) at no cost, if found to have faulty materials or workmanship within two years of the date of purchase.
- EDIX Equine Articles guarantees the repair or replacement of your EDIX saddle (or part thereof) at no cost, if found to have a breakage in the tree for a period of 5 years from the date of purchase.
What is not covered under the EDIX Saddles Warranty:
- Normal wear and tear and discolorations. (Discolorations of brown leather is more likely and common to happen, due to the painting process and are supposed to be seen as characteristics.)
- Accidental damage, faults caused by negligent use, lack of care or neglect.
- Use of the saddle for anything other than equestrian pursuits.
- Use of parts or accessories other than those produced or recommended for use with and in an EDIX saddle.
- The fit of the saddle itself.
- Wear and tear marks caused by the use of silicone on the seat of riding pants, zippers and steel buttons of pants, voids warranty.
What you need to do:
Report defects as soon as possible to avoid further damage to the saddle or potential personal injury or death.
If you believe you have a claim under the EDIX Saddles Warranty you will need to:
Contact the retailer from whom you purchased your saddle, only after you are not replied back, you may contact the HQ of EDIX Equine Articles in the Netherlands by email (info@edixsaddles.com), to determine whether your claim falls under the EDIX Saddles Warranty.
It is the responsibility of the owner to maintain the saddle and in good repair, conduct regular safety checks and replace any parts that can wear out during normal use during the life of the saddle (parts, straps, stitching, etc.).
